To: feedback@namecheap.com
From: Doug Simmons ****@302.nyc
Subject: Re: [#ZKE-172-23807]: Follow up: Need help with DKIM, SPF on 302.nyc
Date: Fri, Dec 19, 2014 at 12:14 PM

While I write this about my recent support session with you, the gist of this applies to everyone I’ve received help from at Namecheap. Every single time I’ve hit that Live Chat button it has resulted in my problems vanishing and my feeling overwhelmed by how good you folks are at your job — enough so that you’ve provoked me to write a thank-you to a registrar, something I’d wager is rare.

Pavel my man, thank you for following up after my browser crashed during our chat session. I’m all set now as whatever went wrong, your magic worked, my outgoing mail no longer going to spam folders.

You know, I wasn’t a surprise at all that you followed up because Namecheap employees, you and your colleagues, consistently go above and beyond to make sure its customers are happy and getting more from you than what we pay for. Still, it was impressive and made me feel like I’m making the move switching registrars.

This is what really sets you apart though: In addition to fixing my problem, you found other subtle issues with my other domains, the SPF records for example and even DKIMs on my 302.nyc domain and others; and after offering to help, you fixed them perfectly! You fixed problems I didn’t even know I had because you had your eye open and bothered to go above and beyond.

That is what has earned Namecheap a stellar reputation on the likes of Hacker News [1, 2, 3, 4] which is what drove me to buy three domains and counting from your company and also has driven me to transfer the rest of my domains from one of your mediocre competitors to you, picking up more SSL certs along the way. I’ll be following your Twitter, your forum and your Facebook for your next SSL cert giveaway (hint hint)… 

Pleasure doing business with you. Can I have my free t-shirt now?

Doug Simmons

 

On Thu, Dec 18, 2014 at 5:15 PM, Pavel N. <support@namecheap.com> wrote:

Hello Doug,

Recently you contacted our Live Chat support. Unfortunately, our chat session had disconnected before the issue was resolved.

you may have to verify 302.nyc with Google again and there may be required further adjustments to your email forwarding. We will happily assist you with this if needed.

Please be so kind to re-initiate the chat or continue our conversation via this ticket.

Regards,
Pavel N
Customer Support

5 COMMENTS

  1. Do they allow you to register .. adult-themed names?

    You seem like someone who would know the answer Simmons, you jive turkey..

  2. who dis?!: Good question, and the answer is yes. Why, do you plan to start a site?

    If so, spring for the SSL cert and get an A+ on ssllabs — everybody appreciates an encrypted girly site that’s not vulnerable to MitM attacks.

  3. I see MD isn’t using namecheap, yet here you are singing their praises. What up with that? I hope you’re not compromising your… journalistic integrity (HAHA) for a few dollars, ain’t that right.

  4. Save the drama for your momma, who dis?!, they’re not paying me, that’s an actual email I wrote them after a chat session that was interrupted by my browser crashing.

    We don’t do a lot of things that we should — for example, we are running CentOS instead of Debian, we are not using SSL (or SPDY or HSTS etc), we are not using NGINX (rather, an old version of Apache), for a while we were vulnerable to heartbleed (maybe we still are, I should check), we’re running outdated software including PHP from July of 2013 (it has known issues), and we’re not using namecheap.

    If I had all the time in the world, that would be different. Cut me some slack.

  5. Much thank-yous for listing server hack vulnerability Mister Simmons!

    Soon if you fail to delete website your ISP go BOOM like JAPANESE SONY, scum drinker American!

Comments are closed.