On my recent post about AT&T, a commenter, Who? (no, this isn’t a Who’s on First game; that’s his username), asked me to elaborate on how I am consistently able to get good deals from AT&T (and other companies that want my business). I thought others might be interested, so I’m posting here.

No magic. Here’s the process of what I do:

  1. Call Customer Service (CS). If you want the best deal, don’t buy at an AT&T store because I have not found that their Customer Service Reps (CSR) have the authority to make deals (correct me if I’m wrong, Herg).
  2. I tell the first layer of CS what I want (phone or plan) and ask for their very best price.
  3. When it isn’t good enough, I tell them that there are a lot of mobile-phone service providers out there that want my business with many great phones and great deals.
  4. If they balk, I tell them that AT&T has certainly been having its problems lately and I would think that they would want to bend over backwards to retain a long-time customer like me.
  5. I then see if they make a counteroffer.
  6. If so, and I’m happy with it, I accept (which I rarely do with first layer of CS because I have found that there are better deals to be had).
  7. I ask to speak to their supervisor or someone who can make us both happy.
  8. Repeat process until I get what I want (which is about 95% of the time).


  1. Always be nice (honey works better than vinegar).
  2. Remember your CSR’s name and use it often (you build a relationship).
  3. Talk to the CSR about win-win (AT&T gets my business, I’m a happy customer who will tell others).
  4. It sometimes takes several attempts with different CSRs. I have found that CSRs have different amounts of knowledge of products and services and different degrees of willingness to make a deal. Persistence is the key.

It takes a certain personality to do this. I love the "art of the deal" and am willing to spend the time and be very assertive to get the deal I want. And I’m also happy to walk away if they are unwilling to give it to me.


  1. the best way to assist japan.nice tactics you’ve How to assist the persons of the Japan earthquake.We will have Discount Coach Handbags.hope affiliates beneficial and content

Comments are closed.