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Microsoft Defends Surface Tablet From Poor Consumer Reports Findings

Anecdotal yes. But my Surface Book is the best, most stable laptop I have every owned. And my Surface 3 has been completely trouble free, for more than two years.

If I had a direct need for its unique feature, I would buy a Surface Studio in a heartbeat. Guess the survey is the result of former Mac users returning their Surface devices because things would move around on the screen every time they accidentally touched it. Go figure.

“While we respect Consumer Reports, we disagree with their findings. Surface has had quite a journey over the last few years, and we’ve learned a lot. In the Surface team we track quality constantly, using metrics that include failure and return rates – both our predicted 1-2-year failure and actual return rates for Surface Pro 4 and Surface Book are significantly lower than 25%. Additionally, we track other indicators of quality such as incidents per unit (IPU), which have improved from generation to generation and are now at record lows of well below 1%.

Surface also ranks highly in customer satisfaction. 98% of Surface Pro 4 users and Surface Book users say they are satisfied with their device”

What  do you think about your Surface Tablet?

Click Here for Microsoft’s Blog Post