I am obsessed with Nest and found a remote baby breathing monitor thing made by Mimobaby.com and, fascinated with the technology, I bought it instead of another quadcopter. In order for it to sense your baby’s breathing and other things, your baby needs to wear one of their kimonos, so I picked out for my six-month-old their largest size and hit the order button. Look:
Sadly, the kimono was too small — my boy is in the 99th percentile of height for his age. So I emailed them asking if I could send it back for a refund in spite of my
having had it for a while as my wife was breaking my balls. Mike Gutner, their chief operating officer and former Googler, said sure; though he offered, if I were interested, to mail me larger kimonos; but by that point I was less paranoid about my baby’s breathing and more interested in the GPS-equipped quadcopter. I reluctantly asked for the refund and Mike made it happen. From the perspective of an existentialist, Mike effectively gave me a quadcopter.
I know that may not sound like a big deal worth writing an article about, getting a refund, but I, and probably you too, have had some highly negative experiences with vendors. Not just shady ebay sellers, but bonafide, large operations. So here’s a small company that makes, a pretty impressive and helpful product. By chance my kid was too big because I have awesome DNA, I have a customer support experience with a former Googler (I’m starstruck!), and Mike gave me two options to accommodate me with friendly, prompt emails, and so I just wanted to point out to you that Mimo is a trustworthy operation to root for.
I do have one grievance with you people at Mimo: Would it kill you to force HTTPS? ;)
Thanks Mike and good luck to you and your team.