Approximately one in three wireless customers lose or damage their device within the first year of purchase. That is why many customers protect their investment by obtaining equipment protection. Customers typically must enroll within the first 30 days of a new activation or upgrade. However, Sprint (NYSE: S) is announcing that between March 1 and March 31, its Total Equipment Protection (TEP) will be available to all customers who did not initially enroll in the program at the time of purchase, giving current customers an opportunity to enroll in TEP and obtain a little peace of mind that their devices are covered.
During this open enrollment period Sprint customers have the opportunity to sign up for TEP to ensure their device is covered if it malfunctions, or is lost, stolen or damaged, no matter when they purchased or upgraded their device. Customers who sign up for TEP, quickly and easily get their wireless phones, smart devices, or connection cards replaced or repaired by visiting one of Sprint’s 1,400 service and repair locations or by filing a claim with Sprint’s insurance administrator, Asurion.
“Replacing a device can be inconvenient for customers, as well as costly, especially in today’s economy,” said John Carney, Sprint senior vice president of consumer marketing. “Sprint is offering a month-long open enrollment period to help give customers who did not enroll in the program within the first 30 days of purchasing or upgrading a device another chance to enroll and ensure they will be able to continue to use their devices without the worry of paying repair or full-replacement costs should the device ever become lost, stolen or damaged.”
In addition to today’s open enrollment announcement, Sprint has made additional customer-friendly changes to the TEP program within the last 12 months, including:
- Free Express delivery on replacement devices;
- Extended customer service hours;
- Ability for customers to open or track their claims on www.phoneclaim.com/sprint; and
Email notification of claim shipment status.
The cost for TEP is $7 per month, per line of service. To be eligible in the TEP open enrollment, the customer’s device must be in working order and in the customer’s possession. For more information about TEP and complete enrollment rules visit, www.sprint.com/protection.
TEP combined the Equipment Service and Repair Program and the Equipment Replacement Program underwritten by the Continental Casualty Company.