Ask the Readers: Am I in Warranty Trouble???
ya doin good maan aye?? This is how a local Bahamian asks you if you are doing well. Well, long story short I am currently in the Bahamas and my beloved HD2 decided to give me some problems. The problem started out of no where, I came home took my phone out of my pocket to check some email while I sitting on the can to save some time. So I sat down woke my phone up from sleep mode and tried to unlock my phone and I could not do it. My phone would not recognize my touch on the screen. I did not panic since this happens once in a while and I just pull the battery and put it back in and then it works fine once it reboots. I did this again this time and still same problem the phone would not recognize me touching the screen (indicating a problem with the digitizer). I do the battery pull and reinsert a few times getting more and more worried each and every time it started up. Soon I gave up and finished my business on the can and googled my issue, lots of people had the issue and only option was to send the phone to HTC or to fix the screen myself.
I quickly fire off an email to HTC to ask them to check my warranty status and I get back good news, I have warranty until September 16th, 2011. That is GOOD NEWS!!! but also bad news because my phone stopped working on September 14th, 2011 which was yesterday evening. I quickly called HTC and went through the RMA process and I tell them that I am in the Bahamas and they tell me the closest repair center is in Texas and I have to mail my phone to them before the end of warranty expiration which is in two days. This is a problem, there is no way my phone will get to Texas from the Bahamas in one day without me paying an arm and a leg and even that is no guarantee since people here work on an island time and lifestyle. So the next best thing to do was to send my phone with a friend to Miami tomorrow and have him ship it from Maimi and it will get to HTC by Monday which is two days after my warranty expires.
Now do you think HTC will consider my device to be out of warranty since I sent it in two days late when I am out of the country? I still reported my problem within my warranty period and logged the case with them but shipping my device to them took me a little longer and due to circumstances out of my control. So do you think will HTC try to screw me over? Have any of you had this problem before?
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I’m not sure how it works in the the United States, but in Australia, based on the snail-mail system… well an example is probably best… say you have a bill that is due on the 16th September, and you pay it via post. You put it in the post box on the 15th September. Australian laws state that you putting it in the post box on the 15th is the time that you paid the bill, not whenever they received it.
I would call back again and tell them of your situation. They should be understanding and have a few days leeway for situations where you have to send it to them.
When I told them on the phone that I was in the Bahamas they rep on the phone said maybe one day will be ok but she can not guarantee anything and does not know what will happen until they get the phone. She said she can not guarantee anything. So i sent the phone anyways and will take my chances.
@soundman: Yeah, make sure the postmark is before your expiration date. I can’t speak to HTC but Sprint completely screwed me last year. They told me that my Touch Pro 2 had to physically be returned by the 30th day but only after I was standing in the regional service center on the 29th day of the return period. Ended up havning to pay an ETF for the darn thing.