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Ask the Readers: Opening file attachments on your phone


Ok, so I am working on a project at work where I am auto-generating email messages with attachments and I want our small sales force to have the ability to open the attachments from their phones. I have a few options and started with a TXT file, but for some reason the attachment is randomly leaving off certain fields (an Access generated report). I tried both RTF and HTML on my desktop and they formatted beautifully. The RTF file also opened nicely on my Surround, although the HTML file returns an error, “Download didn’t complete. Try again”. They are 6 to 8KB files, so size it not the issue. But it’s also not a problem, as I have a solution (RTF) for Windows Phone.

Not going to ask the dozen or so sales reps to test the two formats, cause as we all know, after exercising their mouths, there is not much else salespeople are good at. And statistically, my guess is there are no WP devices in the pockets of this dozen.

So the question is simple; can iPhone, Android and/or Blackberry natively open RTF or HTML files (viewing only)? If so, which format. And if not, what software will these guys need to make one or the other possible. I can tailor each email address to a specific file format so mix and match is ok. Anybody? Or should I simply tell them all to go out and buy a Windows Phone.