doggydunno Nathan Sheaffer hit us up with a submission, a question. Now I don’t know the answer but maybe one of you does so I’m gonna do a lil’ trick here and turn a Reader Submitted piece, our first, into an Ask The Readers piece and see what happens. So won’t one of you kindly field Nathan’s question?

What I would like to see is a article about why its stupid for Tmobile to refuse to turn a EM+ account into a Contract account.

I switched from Deathstar to a Tmobile EM+ account earlier this year to see if I got better service at home. EM+ is no contract and I already had my own phones. Great deal. I tried them out for a month and found that they do offer better coverage in my area. I called them up to switch it to a contract account so that I could maybe get in on some phone subsidy and they stated that I could not convert the account. I said ok, thats fine. i will just cancel and then sign up again as a contract account. They said no, you will have to wait at least 90 days if you cancel the EM+ no contract account before T-mobile will allow you to sign up for a Contract account. Really???

So, if I want a contract account with T-Mobile now. I have to cancel, find some other cell service to use for 90 days then come back and get a contract account. WOW!  How freaking idiotic.

Seems really stupid that they would not want to convert a no contract account into a contract account to me. I mean, come on. The Contract account cost more for the same exact service plus you are locked in for 2 years.

anyways, I would like to see why they feel that this is a good practice.

thanks,
Nathan

Thanks Nathan. Hope one of these guys can make some sense out of all this for you.

Doug Simmons

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Biographical info.. hmm. I have a history of not being able to strike the balance between what is “safe” to put into these forms and what is, in my mind at least, funny. Can’t do it.

6 COMMENTS

  1. im willing to bet that if you go into the t-mobile store and dont tell them you were an existing em+ customer, they will activate you no problem (you just cant keep the em+ numbers that you had) secondly i would suggest going to another t-mo location, never heard of such a silly thing and i would also wager that another location might give you different information (or at least the work around for it)

  2. I have had tmobile for a long time and I am on tmobile even more plus plan right now. I think you should be able to get this taken care of and you should be able to go to contract plan from a non contract plan. I say dont talk to the lower level customer service agents ask to talk to their supervisors and if that does not work either let me know. I have some direct numbers to the office of the president customer service agents and they should be able to do it. Also when you call customer service go to the cancellation department. Like when it asks what do you want say “cancel service”. Let us know what happens.

  3. I had the same problem and could not switch when speaking on the phone with Customer service. I said “So, you want me to leave TMO rather then let me get a subsidized phone?” The rep responded “So what do you want to do?”.

    I will leave TMO shortly when WP7 phones come available on Verizon or ATT I guess. Good by TMO, I guess my 10 years of loyal business means nothing to either of us.

  4. Yeah, I wrote that piece up and submitted it.

    I thought about just ending the account and then go in and be like hey i need two new lines of servie. Problem is that we need to keep our numbers. Mostly just my Wife’s number is important. My Wife’s number has been hers for about 10 years now. Mine has been mine for about 5 years.

    I have not actually gone into a store and or talked to a higher up support person. I have asked several chat reps about this and they all say the same thing.

    I am kind of Lazy. Plus right now it is fine I like that I pay only 150 a month for two unlimited everything plans. But here pretty soon I will want to get rid of this HD2 and get a G2 but I dont like the idea of paying full price for it. So maybe by then I will have something figured out.

  5. With At+t, I pay, aprox 186 for 4 phones with 750min, with unlimited Messaging. And 2 of my lines have the old unlimited data plan. Peace

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