I’ve found the reason carrier associates know nothing about phones.

As most of you readers know, I work at Best Buy.  At Best Buy we sometimes have over-zealous vendors who like to provide us with in store representatives of their brand.  You would think major corporations would send their best and brightest to represent them in the field, especially directly facing the customers.  This is … Read more

Handang-Go-Bye-Bye (Sooner or Later)

With the advent of centralized software distribution systems for mobile platforms run by the companies who are responsible for the platform with customers whose emails and often credit cards or other methods of simplified billing they already have, meaning there’s no additional signing-up required to get software, paid or otherwise, and since there’s no advantage … Read more

Captivating Mom

In mid July I asked you guys whether I should buy my ol’ lady, who had been suffering  from WinMo hell, the Samsung Captivate or the iPhone 4. I already had my mind made up, the Captivate, but I needed you to back me up in case she resisted letting me get the phone she … Read more

Falling off the fence or being realistic on AT&T

So I’ve been sharing a lot of my ideas about what my next upgrade was going to be over the past few months. I’ve been considering several handsets including some lofty pipe dreams that never panned out like all those sexy concept cars that everyone wants, but no one will ever get.  I’ve been back … Read more